Terms and Conditions
Hello Wash only offers wet cleaning services for your clothes. However, should we introduce dry cleaning services as well, we will be sure to inform you, either through the media and/or by providing the relevant information right here on our website.
We operate on a Cash-on-Delivery (COD) basis. We urge you to present our Hello wash Delivery Agent with cash, and not other forms of money for we do not accept them.
In the unfortunate event that Hello wash is responsible for having either damaged or lost an item of your clothing, the maximum compensation that we will be required to provide will be the sole discretion of Hello Wash, but will not exceed 5 times the cost of service to be provided to an item of clothing in the same class except small piece like handkerchief, napkin, scarf, undergarments etc.. This condition stands, provided that the customer contacts us within 24 hours to inform us of the missing, or damaged article of clothing. If the customer fails to do so within this window period, it constitutes a waiver of any claim of loss and/or damage against Hello Wash. Please note, compensation will not depend on factors like “brand” or “condition” which also excludes any suede, leather, metal, etc. attachments and other enhancements to any item of clothing or household items, which the customer sends to us at her/his own risk, completely.
We will not entertain unsubstantiated claims about damage that we have supposedly caused. Our In-House Garment Experts carefully examine every item of clothing that comes to us, alerting the customer if there are any difficult stains that may either require special care, or will not be able to be gotten rid of. We will not be responsible for existing damage to your clothes that you fail to point out or that has been identified by our In-House Garment Experts prior to processing your clothes.The company will need minimum 5 days after the day of complaint to give an update on the issues raised
Hello Wash will perform its range of wet laundry services on the clothes that you do send to us. We will remove those items marked “Dry Clean Only” and inform you that we will not be cleaning or billing you for these items. Of course, in the event that we offer the additional dry cleaning services, we will operate based purely on the clothing care instruction labels on your garments and the discretion of our In-House Garment Expert. Ultimately, we will provide you with our plan of action with regard to the best course of action for your clothes, but we still leave the final decision up to you.
Hello Wash urges you to examine your clothes thoroughly to ensure that you are completely aware of their condition prior to sending them to us. Remember to check your pockets for any of your valuables that you may have left behind, either in a hurry, or just because you forgot about it. The Company will not be responsible for any such losses, and will certainly not respond to claims of loss due to negligence on the part of the customer.
Hello Wash reserves the right to reject any pieces/items of clothing based on the discretion of our In-House Garment Experts and their evaluation. If we feel that the risk undertaken by servicing a particular item is too great, we reserve the right to not wash that item of clothing, for which you will not be charged, of course.
Although Hello Wash works to provide it's customers with a 99.99% guarantee of being stain-free, we are obliged to acknowledge that the remaining 0.01% of the cases do happen. If we think it would do the trick, we will be more than happy to try again, and Re-Clean the article of clothing one last time, to have that stain out. All you have to do is to inform us within 24 hours of their dissatisfaction at our laundry effort Requests made after this time period will not be entertained, sorry.
We do not guarantee that clothes will not experience some shrinkage, because even though we use the most precise technology and the best cleaning products on the market, shrinkage can always occur on account of the nature of the fabric, to begin with.
If you wish to use our services, please ensure that you contact Hello Wash in order to make alternate arrangements for the delivery of your clothes. While we make it our business to care for your clothes and fine garments to the best of our ability, we do not necessarily hope to be a clothing storage area. Clothes not collected within 2 days of your being informed will not be our responsibility anymore. Also, we do attempt to make deliveries on time, if not slightly ahead, but on the rare occasion that we are late, we apologize in advance, and no, you will not be entitled to any recompense because of it.
Clothes will be handed over to security or friend or neighbour in case of customer not being available only when a written confirmation is provided from the customer in the form of a mail or text message.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk.
The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Hello Wash technologies India PVT. Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise,
arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited or any loss or damage of any kind incurred as a result of the use of the service (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
All cases shall be entertained only under jurisdiction of Karimnagar district court.